Accessibility Statement
Nextboom, Inc. / Nextmug is committed to making nextmug.com accessible to all customers, including people with disabilities. We are actively working to improve the accessibility and usability of our website and aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.
Our Committment
We want every customer to be able to browse our products, learn how Nextmug works, complete a purchase, access product information, request support, and manage post-purchase needs as independently as possible.
Our accessibility efforts include ongoing review of our website, theme, content, product pages, forms, checkout experience, and third-party tools used to support the customer experience.
Ongoing Accessibility Efforts
We are working to improve accessibility through measures such as:
- Reviewing key customer flows, including browsing, product selection, cart, checkout, contact, warranty, returns, order tracking, and product support.
- Testing important pages and functionality using automated accessibility tools and manual review.
- Evaluating keyboard navigation, focus behavior, form labels, error messages, link text, image descriptions, color contrast, and screen-reader compatibility.
- Updating website content, templates, and features when accessibility issues are identified.
- Considering accessibility when selecting, configuring, or updating third-party applications and services used on our website.
Accessibility is an ongoing effort, and we expect to continue improving the site over time.
Third-Party Services
Some parts of our website may rely on third-party platforms or services, including ecommerce, checkout, payment processing, reviews, analytics, order tracking, embedded media, customer support, or other website functionality.
While we do not control every aspect of these third-party services, we aim to select and configure them with accessibility in mind and address accessibility issues where we have the ability to do so.
Need Help or Experiencing an Issue?
If you experience difficulty using any part of nextmug.com, please contact us so we can help.
You can reach us at:
Email: accessibility@nextmug.com Â
Phone: +1 303-219-0793 Â
Contact form: https://nextmug.com/pages/help-center
To help us respond effectively, please include:
- The page URL where you experienced the issue.
- A description of the problem.
- The device, browser, and operating system you were using.
- Any assistive technology you were using, if applicable.
- Your preferred method of contact.
We will make reasonable efforts to acknowledge accessibility inquiries within two business days and provide assistance or updates as promptly as possible.
Alternative Assistance
If an accessibility issue prevents you from completing a purchase, selecting a product, tracking an order, requesting warranty support, initiating a return, accessing a product manual, contacting support, or using another service on our website, our support team can provide assistance through an alternative method.
Feedback
We welcome feedback on the accessibility of nextmug.com. Customer feedback helps us identify issues, prioritize improvements, and continue making the website easier to use.
Last updated: April 27, 2026